1. INTRODUCTION 1.1. This POLICY (“Policy”) applies to all personal data of Users that the Bitsz Platform (“Platform”) may receive from Users during their use of the Platform. 1.2. Using the Platform—including registering an account—signifies your unconditional consent to this Policy and to the data collection and processing terms specified herein. If you disagree with … Read more

Why Haven’t I Received My Funds if the Exchange Was Made via Telegram, Forum, Skype, or Viber? All exchanges are conducted exclusively through the application form on our official website, where you’ll receive all necessary exchange details. If someone offers you an exchange through a messenger, forum, or similar platform, it’s likely you’re dealing with … Read more

Typically, when you receive Bitcoins, you cannot use them immediately. After a transaction is made, it is broadcast to the Bitcoin network and must be included in a block to be validated. This inclusion, known as a confirmation, ensures the legitimacy of the transaction. Each block that includes your transaction counts as one confirmation, and … Read more

A destination tag (also known as a memo) is an extra identifier for your wallet or account. It ensures that funds are accurately directed, which is especially important when exchanges use a shared wallet for multiple users. The memo or destination tag allows the exchange to assign incoming funds directly to your account. Without this … Read more

If the site isn’t loading properly, try refreshing your page using the CTRL+F5 key combination. It may also help to clear your browser’s cache. If the issue persists, consider accessing the site with a different browser. If the problem continue to appear, please contact our support team, and we’ll work with you to resolve it.

Bitsz is available around the clock, 24/7, with fully automated processes that eliminate the need for manual intervention. You can make an exchange at any time that suits you.

Do I need to register on your website? Registration on Bitsz is completely optional. However, signing up unlocks additional benefits, such as participation in our cumulative discount and referral programs, along with access to detailed statistics on your completed exchanges.

In this section you can find frequently asked questions.

Bitsz makes every effort to collect and provide comprehensive information to competent authorities, but cannot guarantee the accuracy, adequacy, or completeness of information provided in response to requests. Any information deficiencies may result from various factors, including but not limited to human error or hardware and software failures. All correspondence regarding official requests is confidential … Read more

To ensure prompt processing of information requests, authorized law enforcement officials must provide: Name of the law enforcement agency Verification of authority to request information and current position Official identification (badge number or internal ID) Email address from an official government domain Government organization contact details (email, phone number) Specific legal entity name from which … Read more

For time-critical requests involving risk of death or serious physical harm, please include “URGENT REQUEST” in your email subject line.

Bitsz processes requests from law enforcement agencies across all jurisdictions in accordance with our Terms of Use, Privacy Policy, and applicable laws. For all types of law enforcement requests, please contact Bitsz via email at support@bitsz.io.

Bitsz.io only responds to official inquiries submitted by authorized law enforcement officers who provide proper documentation verifying their credentials. This guide outlines the process for qualified law enforcement officials to contact Bitsz.io and request information about customers and their transactions. Per our Terms of Service, Bitsz.io services are provided by “Bitsz Technology Limited,” a legal … Read more

I’ve paid for my application, but haven’t received the funds in my account. Why? There are several possible reasons for this issue. To ensure successful completion of your exchange, verify that: Your transfer details are correct. Incorrect information may result in an “Error” status, and you’ll receive an email explaining the problem. You’ve carefully reviewed … Read more

My Bitcoin transaction received confirmations after the deadline passed and my application was canceled. What should I do? If your Bitcoin transaction received the required confirmations after the confirmation window closed and your application was automatically canceled, please contact our online support team through our website for assistance with next steps.