You sent a Fixed swap – the widget froze You receive, the amount you were supposed to get, for a short window – and the coins already left your wallet. The market moved more than 1.3% before Bitsz detected the deposit on the blockchain. The live job is how to choose continue at market or refund after Fixed lock breaks: pick once on this Order ID, then stop.
Quick answer: If this live order was Fixed and the deposit TxID (the public hash of your send) already sits on the You send explorer, a move of more than 1.3% before on-chain detect can lift the frozen You receive. Terms 2.2.1 then offer a refund or to continue at market. Pick one path on this ticket. Do not send extra coins and do not open a second widget.
Fixed versus Floating is a before-Exchange choice. This page starts after send. Detection is the moment the tx appears in the network Bitsz watches, not the Send tap. If the order timer already died versus broadcast, use the expired-after-deposit checklist. No public TxID means the coins are not on the network. Climbing confirmations with no 2.2.1 offer is a wait, not a market pick.
Confirm this order used Fixed and the deposit TxID is on the explorer
Match Fixed chip and the deposit TxID.
Read the mode on this order card, not from widget memory. Fixed freezes the You receive number for 12 minutes. Floating does not lock the rate until funds arrive and the swap finishes. Use this checklist only if the ticket already shows Fixed. Fixed may be unavailable.
Copy the deposit TxID from the outgoing wallet or CEX history. The Order ID is the ticket, not the on-chain hash. Open only the You send explorer and match To to this order’s unique deposit. A missing hash is not a 2.2.1 choice. Zero confirmations without a refund-or-market offer: use the deposit confirmations checklist.
Do: Fixed chip plus the full TxID on the right To. Do not: run this page on a Floating ticket, or treat a CEX “Sent” badge as detect.
Split a still-valid 12-minute lock vs a Terms 2.2.1 1.3% band break
A ticking timer is not a band break.
Bitsz Terms of Use 2.2.1 set the Fixed fee at 1% plus the network fee and freeze the rate for 12 minutes. If the market changes by more than 1.3% before the transaction is detected in the blockchain network, you are offered a refund or to proceed at the market rate. Displayed rates are for reference. The homepage “5 min average” is marketing, not the lock.
If the 12-minute timer still ticks and You receive is unchanged, the lock is alive – leave this section. If the frozen You receive is gone and the live choice is refund or continue at market, the 1.3% band broke. Sending inside 12 minutes does not repurchase the old number.
How the choice runs:
First confirm this ticket shows Fixed and the deposit TxID is on the You send explorer. Then split a still-ticking 12-minute lock from a 1.3% band break. Next read only the two paths on this card and pick continue at market or refund once. Then stay on this Order ID, or wait for the deposit asset back. If the card has no chips, pack Order ID plus the deposit TxID for official support.
- Confirm this ticket shows Fixed and copy the full deposit TxID from send history, not the Order ID.
- Open only the You send explorer and match the hash to the right To address.
- Split a still-ticking 12-minute lock from a Terms 2.2.1 1.3% band break.
- Read only the two paths on this order card. If they are missing, do not invent buttons.
- If you continue at market, stay on this Order ID and the original Recipient’s address.
- If you refund, wait for the deposit asset on the same network. Paste a return address only when asked.
- If the card has no chips, pack Order ID plus the deposit TxID for official support once.
- Do not send extra coins and do not open a second widget.
Do: read this card after detect. Do not: treat “I sent inside 12 minutes” as a guarantee of the frozen You receive.
Read only the two paths on this order card
Use only the chips on this Order ID.
If this order UI shows continue at market and refund, pick once. If it does not, do not invent buttons from another exchanger. Write what this card shows, or pack support. Extra coins do not buy the old quote. Each Bitsz transaction gets a unique address (Terms 2.4). A second widget Exchange mints a new Order ID and a new deposit.
An amount gap (You send ≠ what landed) is a different ritual: use the amount-mismatch checklist, not a top-up to restore Fixed. Do: one choice on this Order ID. Do not: send a second You send, or treat 2.2.1 as Cancel on an unused quote.
Choose continue at market or refund once
Continue at market is not a new Floating order. Floating (Terms 2.2.2) is a 0.5% plus network path you pick before Exchange. Continue stays on this ticket and the original Recipient’s address, then fills You receive at the market. Terms do not drop the fee to 0.5% when you continue. Floating is recalculated only downward (Terms 2.10), so do not expect a better fill than the market you just saw.
| Question | Continue at market | Refund |
|---|---|---|
| Same Order ID? | Yes. Stay on this ticket. | Yes, until the deposit asset returns. |
| What lands | You receive ticker, new amount | You send ticker, same network |
| Where it lands | Original Recipient’s address | Sender, or a same-asset same-network address if asked |
| New You send? | No | No |
| Extra platform fee? | Terms do not switch you to the 0.5% Floating fee | Terms 6.5: no extra platform fee; network may still take a fee |
| Pick this when | You still need You receive now and can live with a different amount | The new fill is worse than holding the deposit asset |
Pick once: Need You receive at the original Recipient and can accept a different amount? Continue on this ticket. Market fill worse than keeping the deposit asset? Pick refund and wait for the same ticker on the same network. Do not mix the two. Do not “send the difference”.
If you continue at market, stay on this Order ID
Payout goes to the Recipient’s address already on this order. Do not copy a new deposit from the homepage. Do not change the payout after send. Do not press Exchange again “as Floating” for coins that already sit here. Wait inside Terms 6.5: 30 minutes to 72 hours. A delay is not a signal to send more.
This is not the AML resume after KYC (36 hours, original details only). If chat already named AML or KYC, leave this page. Do: stay on this Order ID and the original Recipient. Do not: mint a second deposit or treat continue as a 0.5% discount.
If you refund, use the deposit asset and network
Watch the deposit ticker on the deposit network, not You receive. Terms 6.5 may refuse and return coins to the sender with no extra platform fee. Live Terms text: the refund is manual, up to 68 hours. The first TxID is not cancelled. The return is a new on-chain send.
If this card or official support asks for a return address, paste a wallet you control on the same ticker and the same network as You send. Never paste You receive or another network. If nobody asked, do not send an address “just in case”. After the path is already refund, the refund return-address checklist covers where to paste. Do: same-asset, same-network, wait. Do not: expect a 1:1 clawback.
If the card has no chips, pack Order ID plus deposit TxID for official support
Do not invent chips. Write official support once through Bitsz support, Live Chat on a typed bitsz.io page, or support@bitsz.io. Pack Order ID, Fixed as shown, You send, deposit address, network, full deposit TxID, explorer URL, and that the frozen You receive is gone. The ticket-pack guide lists the fields. Official Telegram is a showcase, not a ticket.
One thread. Do not pay a seed, unlock fee, or DM speed-up, and do not open a second widget. Mode pills are chosen before Exchange on the Fixed versus Floating guide; after a 2.2.1 send they do not restore the lock. Next: keep the path you picked, wait 30 minutes to 72 hours, and watch the original Recipient (continue) or the deposit asset (refund).
FAQ
Does a 1.3% move void Fixed even if I sent inside 12 minutes?
Yes, it can. The 1.3% test is detect-in-network, not the Send tap. If this order now offers refund or continue at market, the frozen You receive is gone. Do not send a second deposit to “restore” it.
Should I send extra coins to keep the old quote?
No. Extra coins do not repurchase the frozen You receive. Pick continue at market or refund on this Order ID. Amount gaps belong on the amount-mismatch checklist.
Is continue-at-market the same as opening a new Floating order?
No. Continue stays on this ticket and the original Recipient’s address. A new widget Exchange mints a new Order ID and a new deposit. Do not pay a fresh address for coins that already sit here.
Where does a 2.2.1 refund go?
Watch the deposit asset on the deposit network. Terms 6.5 return to the sender with no extra platform fee (manual, up to 68 hours) unless this path asks for a same-ticker same-network address. Never paste You receive.
The order UI has no refund or continue chips. What now?
Do not invent buttons from another exchanger. Pack Order ID plus the full deposit TxID plus the explorer URL and write official support once.
Is this the expired-timer or the Fixed-versus-Floating guide?
No. Choose Fixed or Floating before Exchange. Timer versus broadcast is the expired-after-deposit checklist. This page is only the 1.3% refund-or-market fork after a Fixed send.
Is the AML 5% / 7 business days the fee for this refund?
No. Those figures apply after a positive AML review of blocked assets. If chat already named AML or KYC, leave this page. Do not paste 5% onto a 2.2.1 rate-break.
Disclaimer: The material in this article is not financial or investment advice. Everything stated here reflects the author's personal view and should not be treated as a recommendation to trade or invest. We make no warranties regarding the accuracy, reliability or completeness of the information presented. Cryptocurrency markets are highly volatile and can move unpredictably. Before committing any funds, every investor, trader or crypto user should study several independent sources and check the regulations that apply in their own jurisdiction.