The coins already sit on a live Bitsz order address, and now the order screen or Live Chat names identity files. That is an AML hold: the swap is paused while the platform checks whether the coins look risky. It is not a deposit that is still confirming on the explorer. First confirm the hold is official, then pack only the jpeg or png set that letter lists, then upload once or write support for the documented refund path. You leave with a file pack and a stop-list, not a second deposit.
Quick answer: Open the order yourself on bitsz.io. Treat the hold as real only when the deposit is confirmed on that order address and official chat named documents. Pack email, photo ID, and a selfie-liveness shot as jpeg or png. Upload once through AMLBot Forms or the Live Chat link. If you refuse, write support for the documented refund path. Do not send a seed, connect a wallet, pay an unlock fee, or open a second widget order.
Bitsz is an instant crypto exchange (since 2023) for Bitcoin, Ethereum, Tether, BNB, and altcoins. Creating an order is consent to a possible AML or KYC review. AML means anti-money-laundering: a check of whether coins look tied to risky labels. KYC means know-your-customer: a request for who you are. Homepage “No KYC” and a 5 min average are marketing, not the KYC clock.
Work the post-deposit KYC checklist in order
Confirm the Order ID, then pack named files.
Do run these eight steps on one live Order ID. Do not skip the first three checks and email a passport to a stranger.
- Open the order yourself on bitsz.io and copy the Order ID.
- Confirm the deposit TxID (the blockchain receipt) is confirmed on this order address, same network.
- Confirm official Live Chat or the order UI named AML, KYC, high-risk, or documents.
- Read homepage “No KYC” as marketing, then open the AML policy for the named file list.
- Pack only email, a photo ID, and a selfie-liveness shot as jpeg or png unless the letter names extras.
- Upload once through AMLBot Forms or the path Live Chat cites from the AML policy.
- Stop for a seed, Connect Wallet, an unlock fee, a second deposit, or a payout-address change.
- If you refuse verification, write official support for the documented refund path.
How the hold should run:
First prove the hold is official on bitsz.io. Then pack only the named jpeg or png set. Next upload once through the official form. After that, wait the individual review (not longer than 30 days if the liquidity provider, the partner that supplies the coins, has not frozen assets) or write one official thread for the refund path.
A real hold needs three facts: confirmed deposit on this order address, official chat or UI that named documents, and a page you opened yourself on bitsz.io. If the TxID is still pending, use the stuck crypto swap status checklist. If a messenger wrote you first, use the fake exchange support checklist.
When homepage copy says No KYC, still open the AML policy
Treat homepage No KYC as marketing only.
Live homepage Twitter title copy reads “Fast, Secure & No KYC Bitsz” and talks about exchanging privately with no sign-up. Treat that as marketing. The same homepage warns that HIGH-RISK labels (Darkmarket, Sanctions, Scam) can pause a swap for AML or KYC.
Terms of Use 2.7 says AML or KYC can be required. Bitsz may request identification documents and validate source of funds. Footer copy says Bitsz is non-custodial and does not hold, store, or manage funds as a wallet. During a review those coins stay locked until the check ends.
Do open the AML policy against your Order ID and follow the named file list. Do not argue that homepage “No KYC” makes an ID request invalid. That fight wastes the 30 calendar days you have to send data.
Pack only the named jpeg or png KYC checklist
Pack email, photo ID, and one selfie.
AML section 3 names the base pack: your email, a photo of an identity document, and a selfie-liveness check. Selfie-liveness means a live photo of your face, not a screenshot of another screen. Bitsz asks for jpeg or png, not PDF or WEBP from a vendor help page.
Source of funds means where this specific amount came from, tied to the deposit TxID. Extra files or EDD (extra questions beyond a basic ID) are due only if that letter names them. Shoot a current document with all four corners visible. Terms 3.4 forbids falsified information.
Do send one clean named set. Do not forge a file or add a licence plus utility bill that nobody requested.
Uploading KYC files through AMLBot Forms, then stopping
Personal data is collected through AMLBot Forms, named in AML section 3: Safe3 UAB, registration code 306141950, Vilnius, J. Jasinskio g. 16B, LT-03163. Open the form from the live order or Live Chat. The vendor page is amlbot.com/kyc. AMLBot states it will never ask you to connect a wallet. Upload one set and save a screenshot of the list plus a timestamp.
Stop if a page asks Connect Wallet, token approve, or Permit (use the Connect Wallet token-approve checklist). Stop if someone invoices an unlock or gas fee on a new wallet. A documented high-risk analysis fee in AML section 4 is up to 5% and not more than $100 USD, billed after review. Also stop for a seed, a second deposit, or a change to Recipient’s address (the payout address you typed). AML 3.6.1 says new details cannot be used. Terms 2.4 gives each order a unique address.
Do upload one pack through the official form. Do not mail an ID to a stranger or send more coins to the same one-time address.
When you decline KYC, write for the documented refund path
Refusal is not an automatic return. Write Bitsz support, support@bitsz.io, and Live Chat on the site in one official thread. Include Order ID, deposit TxID, explorer URL, pair and networks, and the original From address. Ask whether a refund to the original sender is available.
AML 3.2 returns blocked assets only after a successful AML review. AML 3.3 says a failed AML is not exchanged or refunded. AML 5.1 says a return for AML blocks is impossible without full KYC. Section 6: if requested data is not sent within 30 calendar days, a refund is impossible.
Do not borrow Terms 6.5 for this letter. That clause is the platform refusing an order and returning coins to the sender with no extra fee, up to 68 hours. It is not the AML-hold refund.
Do keep one written thread and leave Recipient’s address untouched. Do not open a new widget order with those coins.
Choose refund or resume after a positive AML review
After a positive AML result, the policy names two client paths. Review time is individual and may not exceed 30 days when the liquidity provider has not frozen the assets (AML 3.1). Do not use a vendor “1-10 minutes” clock as the Bitsz clock.
| Outcome | Fee and window | What to do |
|---|---|---|
| Refund after positive AML | 5% fee, not above the LP or network fee; original sender; 7 business days | Keep the original From |
| Resume the swap | Average market rate on the original details; 36 hours from your consent | Do not change Recipient’s address |
| You refuse to send files | Not an automatic return; 30 calendar day data limit | Write the documented path |
| Terms 6.5 refuse-and-return | No extra fee; up to 68 hours | Do not use this as the AML-hold refund |
Even a positive review does not force a liquidity provider to release coins in every listed case. Once a refund is already offered, switch to the refund return-address checklist. After the hold is closed, ask Live Chat about a later block by pasting the address as text (AML section 9), then open the Bitsz widget for a new pair.
Do pick one written outcome and stay on the original details. Do not treat Terms 6.5 “no extra fee” as the AML 5% path.
- Order ID copied from bitsz.io, not from a forwarded shot.
- Deposit confirmed on this order address, same network.
- Official UI or Live Chat named documents.
- Homepage “No KYC” treated as marketing.
- Only jpeg or png files from the named list.
- Email, photo ID, selfie-liveness; extras only if named.
- One upload through AMLBot Forms or Live Chat.
- Screenshot of the file list plus a timestamp.
- No seed, Connect Wallet, unlock fee, or second deposit.
- Recipient’s address left unchanged.
- If you refuse, one official thread for the refund path.
- No new widget order while this hold is open.
FAQ
Does homepage “no KYC” copy mean Bitsz never asks for ID?
No. Treat homepage “No KYC” as marketing. Open Terms 2.7 and the AML policy. Pack files if official chat named them.
Which files do AMLBot Forms actually request?
Start with email, a photo of an identity document, and a selfie-liveness check, as jpeg or png. Add source-of-funds files only if the letter names them.
Should I pay an unlock fee or send extra coins during KYC?
No. Do not pay an off-site unlock invoice and do not send a second deposit. A documented high-risk analysis fee is up to 5% and not more than $100 USD after review.
What if I refuse KYC after I already deposited?
Write Live Chat or support@bitsz.io with the Order ID and deposit TxID. Ask for the documented refund path to the original sender. Missing data for 30 calendar days makes a refund impossible.
How long can KYC review take if the liquidity provider has not frozen assets?
The period is individual and may not exceed 30 days when the liquidity provider has not frozen the assets. Wait in that official thread.
Can I change the Recipient’s address while KYC is open?
No. A resume uses the original details only. Keep the same payout until support writes otherwise.
A page asked me to Connect Wallet to finish AML. Is that Bitsz KYC?
No. Real Bitsz KYC is AMLBot Forms: email, ID, selfie. Treat Connect or approve as the Connect Wallet checklist. Do not sign.
Disclaimer: The material in this article is not financial or investment advice. Everything stated here reflects the author's personal view and should not be treated as a recommendation to trade or invest. We make no warranties regarding the accuracy, reliability or completeness of the information presented. Cryptocurrency markets are highly volatile and can move unpredictably. Before committing any funds, every investor, trader or crypto user should study several independent sources and check the regulations that apply in their own jurisdiction.